TERMS AND CONDITIONS

Tell Me More Interiors AB, 556839-1352, Vasagatan 5A 41124 Göteborg

GENERAL
These terms and conditions apply to orders and the purchases you make through Tell Me More’s Webshop on www.tellmemore.se. We encourage you to read these terms and conditions entirety before submitting an order. There are separate terms for the business to business shop.

To place an order in the webshop you must be at least 18 years old or have parental permission.

A binding purchase agreement is entered as soon as an order confirmation has been sent from Tell Me More to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, Tell Me More will notify you of this by e-mail. If incorrect price information has been shown on the webshop you will be offered to either purchase the item at the correct price or cancel the order.

PRICES
The prices are shown in Swedish kronor (SEK), Euro (EUR) or Norwegian kroner (NOK) and the prices constitute the total price (including VAT), however, they do not include delivery costs or potential payment fees. The shipping cost is 69 SEK and free of charge when you purchase over 500 SEK, within Sweden. The shipping cost for deliveries outside Sweden is shown at the checkout page and vary between 200-300 SEK. Rugs with a width of 140 cm and bigger have a delivery cost of 68€ when shipping outside of Sweden.
 

NORWEGIAN CUSTOMERS 
Tell Me More AB is registered in the Norwegian Tax Administration’s VOEC register. All Norwegian private customers who shop at tellmemore.se are therefore covered by VOEC, Vat On E-commerce. For purchases below 3 000 NOK, VAT is paid in Sweden at the time of purchase. The customer in Norway does not have to pay VAT on the product when it arrives in Norway. Please note that the price (3000 NOK) includes the value of each item, not the total amount. Read more HERE.

PAYMENT
In cooperation with Klarna we offer payment by credit or debit cards, Klarna Invoice, or direct payment. Click here to read more about Klarna Checkout and the different payment methods. Klarna Checkout is available for all countries.

DELIVERY
The shipping cost is 69 SEK and free of charge when you purchase over 500 SEK, within Sweden. Delivery within Sweden is normally within 3 days by DHL. Packages under a weight of 20 kg and a length under 150 cm are delivered to the nearest Service Point. Packages over a weight of 20 kg or with a length over 150 cm are delivered home to you during day time. Please note that the delivery will be to the door/gate during weekdays. DHL will contact you to schedule the distribution and delivery takes place within a two-hour period. Do not collect damaged packages without notifying the damage directly to the delivery point or the driver, and make sure to get a receipt of the notification. If a delivered package is not collected, Tell Me More reserve the right to cancel the order and charge a fee of 350 SEK to cover the cost of the shipping and processing.

The shipping cost for deliveries outside Sweden is shown at the checkout page and vary between 200-300 SEK. Some exception are rugs with a width of 140 cm and bigger, then the delivery cost is 68€, only for orders outside of Sweden. Delivery outside of Sweden is normally within one week by DHL and the package will be delivered to the nearest parcel point. If the package is too big or heavy for DHL parcel point the package will be delivered home to you during day time. Please note that the delivery will be to the door/gate during weekdays. DHL will contact you to schedule the distribution and delivery takes place within a two-hour period. If a delivered package is not collected, Tell Me More reserve the right to cancel the order and charge a fee of 500 SEK to cover the cost of the shipping and processing.

Countries we deliver to:

RETURNS AND EXCHANGES
You are always entitled to return your item(s) within 14 days from the time of delivery. For the return to be accepted, the returned item(s) must be essentially in the same condition in which they were sold and with any seals intact. You can choose to follow the steps below or make a return/exchange in our store in Gothenburg, Haga Nygatan 29.

For orders within Sweden:
To return an item please follow these 3 simple steps:

1. Complete the return form that comes in your parcel and place it inside the parcel together with the item(s) you want to return.
2. Pack the item(s) that you want to return carefully and in the original condition. Make sure that all tags are still attached. 
3. Place the return shipping label on the parcel and leave it at the same pickup point as you got it from. If you got a home delivery or if you miss a return shipping label, please send us an email to webshop@tellmemore.se and we will help you out. 

We will charge a return shipping fee of 69 SEK. For rugs in size 170x240 cm or larger the return shipping fee will be 350 SEK.

If you want to exchange an item, please return it as above and place a new order in the webshop. 

For orders outside Sweden:

1. To return an item, please fill in the return form that comes in your parcel and place it inside the parcel together with the item(s) you want to return. 
2. Pack the item(s) that you want to return carefully and in the original condition. Make sure that all tags are still attached. 
3. Send the parcel to the following address:

   Logic Consulting AB
   Tell Me More
   Orrekulla industrigata 47
   425 36 Hisings kärra
   SWEDEN

Please note that the financial responsibility for the return items is yours until it reaches us. Tell Me More will repay the price of the item through the same payment method as used for payment, as soon as possible after that the item is returned and received by us.
 

DAMAGED GOODS AND CLAIMS
When we ship your order, we always do our best to make sure it is in perfect condition. However, if you would receive a damaged or defect item please contact our customer service at webshop@tellmemore.se with a description of the damage and a picture of the damaged goods. If the product is damaged or defect you will be replaced with a new sample of the item in question if a new one is available. If not, you will be refunded the amount you have paid for the item.

COLOURS
We cannot guarantee that the colours appearing on the webshop in detail reflect the colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and computer settings.

PERSONAL DATA
Tell Me More handles your personal information in accordance with the applicable provisions of the European union's General Data Protection Regulation (2016/679) where the purpose is to protect your personal privacy on the Internet. Your personal information, which you declare when ordering, will be registered in our systems in order for us to fulfill our commitment to you. The personal information is protected by Tell Me More and will only be shared with third party if it is necessary to fulfill our commitment to you. A third party could be, for example, providers for distribution or payment systems. Any communication via email will be documented in order for us to give you the service that you can expect from us. If you would like to know more about how we handle your personal data, you find our Privacy policy here. 

FORCE MAJEURE
At events that are based on so called liberating circumstances such as amended legislation, industrial disputes, fire or flood, we invoke force majeure.